# ⛔ When a customer cancels an appointment, do they get refunded?

> Configure and communicate your refund policy for customer-initiated booking cancellations.

You can determine if a customer will get a refund by adjusting this in the Cowlendar global settings which is found in Apps > Cowlendar > Settings

Refunds are controlled in the 'Refund and cancellation settings' card (Settings > General settings).

![](https://orka-chat.fra1.cdn.digitaloceanspaces.com/prod/help/671a5e245d077ea954b2cd4c/import/1791976364737-ScreenShot_Tool_-20250114001049.webp)