# Why Am I Getting Orders Without Booking Information?

> Diagnose why orders are being created without Cowlendar booking details.

### Understanding Orders Without Booking Details

Some merchants have reported receiving orders with no booking information, especially for free or low-cost products. These are often generated by bots that scan online stores for free items and place fake orders without completing the booking process. **The Shopify team is aware of this issue and is actively working on improving protections to minimize these kinds of bot activities**

### Do These Orders Affect My Cowlendar Bookings?

No. These fake orders **do not interfere** with your real Cowlendar bookings. Bots cannot bypass our booking flow, which includes:

Selecting a specific time slot
Filling out a booking form

Since bots don’t complete these actions, no actual booking is made, only a fake product order in Shopify.

### How to Prevent These Orders

To reduce fake orders, we recommend:

**Setting a minimum order value** to prevent $0 checkouts
**Using CAPTCHA** on checkout pages
**Installing fraud detection apps** from the Shopify App Store
**Requiring shipping fees**, as bots target free items with free shipping

By applying these strategies, you can avoid receiving fake orders and keep your booking flow clean and secure.