🔧Issues & Troubleshooting
18 articles
💥 Why am i still being charged after canceling the plan
Explanation of why charges may continue after canceling Cowlendar, and how to resolve it.
🔙 I uninstalled the app can i restore my data
How to restore your Cowlendar data after uninstalling the app.
⁉️ I keep getting double bookings even with a limit set!
Troubleshoot and fix double bookings even when capacity limits are configured.
Google sign-in blocked: the disallowed_useragent error
Fix the 403 error that appears when connecting a Google account to Cowlendar.
How to Fix Availability Not Found Issues
Diagnose and fix "No availability found" errors in the Cowlendar booking calendar.
😵 I changed the theme, i used to have "book now" buttons, now I see "add to cart"
Re-enable Cowlendar after switching Shopify themes to restore the Book Now button.
👺 I can't add this app on my sections and pages! its saying no app block found
Fix "No app block found" error when trying to add Cowlendar to theme sections.
❓ I have another question/issue, how can I contact you?
Contact information and support options for Cowlendar users.
😠 It does not work on my theme, can you help ?
Troubleshoot Cowlendar compatibility issues with custom Shopify themes.
😵 No booking is added to the cart, help!
Diagnose and fix the issue where bookings are not added to the Shopify cart.
Why Am I Getting Orders Without Booking Information?
Diagnose why orders are being created without Cowlendar booking details.
🕠 My start time won't go after 4:45pm, why?
Fix the issue where the latest available booking slot is earlier than expected due to duration calculations.
📱 Why does SMS count as 2 sms?
Understand why SMS notifications consume 2 credits and how to fix it.
Why Google Calendar Always Sends Invitation Emails
Explain why Google Calendar sends invitation emails and how to prevent duplicate notifications.
What to Do When __cow-internal-id Appears in Your Cart
Fix the "__cow-internal-id" identifier showing visibly in the Shopify cart to customers.
🔀 My customer has rescheduled a meeting despite it should not have been possible, why?
Investigate and fix unexpected customer rescheduling when the feature should be disabled.
Is There a Way to Test Cowlendar Without Affecting the Live Site?
Test Cowlendar configuration safely without affecting your live production store.
Access Issues with Cowlendar in Spain During LaLiga Matches
Explanation of Cowlendar access issues in Spain related to ISP blocks during LaLiga matches.